Deputy Manager - Student Accommodation

Deputy Manager - Student Accommodation
229 Great Portland St, Marylebone 

The Organisation

International Students House (ISH) is a charity that believes every young person should have the opportunity to succeed, whatever their background.  

We provide accommodation for students while they study, scholarships and hardship funds to support their education and social activities to foster an international community.  

We are currently looking for a Deputy Manager to join our friendly team and provide a first-class service to residents and guests at our centre in Marylebone.  

The Benefits  

- Salary of £30,000 per annum  
- Contributory defined benefits pension scheme  
- Interest free annual travel loan  
- Company sponsored healthcare cash plan, with the opportunity to increase personal cover or include family members  
- Daily meal allowance  

This is a brilliant opportunity to increase your experience with a fresh-thinking organisation that supports their employees.  

We believe that our staff are our best asset and do all we can to ensure they are challenged and enjoy their work. We are an Investors in People Silver accredited employer and have been recognised by the Mayor of London for providing a healthy work environment for our people.  

So, if you’re looking to take on a varied and engaging role where you can realise your full potential, we’d love to hear from you.  

The Role  

As a Deputy Manager, you will support the Front of House Manager in overseeing the Reception and Front Office teams, as well as provide administrative support for Housekeeping.  

Your duties will include:  

- The recruitment, supervision and development of Front Office staff  
- Overseeing Reception Desk staff and services  
- Processing wages and purchasing supplies for Housekeeping  
- Implementing and monitoring standards to maximise resident and guest satisfaction  
- Ensuring good communication within Front Office and with all departments  
- Ensuring customer complaints and enquiries are dealt with promptly  
- Deputising for the Front of House Manager in his/her absence 

About You  

To join us as our Deputy Manager, you’ll need:  

- Excellent verbal and written communication skills  
- Experience in front office/student accommodation hospitality at supervisory level  
- Experience of implementing and supporting customer service standards  
- A positive, proactive attitude  
- A strong level of IT literacy  
- A commitment to delivering a high level of customer service  

Other companies may call this role Deputy Front Office Manager, Hospitality Team Leader, Student Accommodation Supervisor, Front of House Supervisor, Head of Reception, Front Office Manager, Reception Manager, Reception Supervisor or Customer Service Manager. 

Webrecruit and International Students House are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.  

So, if you’re seeking your next challenge as our Deputy Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Location: London
Salary Details: £30,000 per annum 
Working Hours: 37.5
Employment Type: Permanent